Business email address blacklisted as spammer
Hello. I have a business email that I have used for over 20 years. Two Months ago, Cox blacklisted it as a spammer. I only send legitimate emails and when I send those communications to my Cox customers, they don't go through. I can't even send personal emails to my dear 80+ year old widowed mother any longer. I have also been a Cox customer for 21 years, having signed up with Roadrunner which was eventually purchased by Cox. That is to say, I have been a very long and hopefully valued customer and would like help.
So far, I have contacted your tier 1 support twice and they have been of no help. They read from a script and tell me over and over that you have stringent spam policies. But if I send a plain text email with only the word TEST in it, it is still blocked as spam. That means that Cox has blacklisted my email address. I have emailed to thisisnotspam@cox.net and that didn't help.
I can email to every other customer other than Cox listed emails, so this is ONLY and definitely a Cox issue.
I need to know the correct and proper process that Cox has in place to UNblacklist email addresses that were mistakenly blacklisted. As a legitimate business owner and long time valued Cox customer, I expect a prompt and successful response. Thank you.
I figured it out. Someone just happened to tell me that extra spam protection DNS records had not been set up for my business email account. While looking that over, Office 365 indicated that my SPF record was incorrect. I had not changed it. However, when my website hosting provider moved my account and web page to a faster server and changed the DNS records to match that new server, he mistakenly put his email server's SPF record in place of my correct Office 365 SPF server. That made Cox think I was not a legitimate email account since I was sending from Microsoft, but my SPF record was from another email server. I changed the SPF record to Microsoft's correct information and my emails now go through to Cox. It would have be nice for Cox to have just said, hey, your SPF record is incorrect.
I thank everyone who gave help at the forum. It was appreciated.
