Forum Discussion
BrianM
Moderator
The light should turn blue to indicate that the OFDM channel is connected and that the modem is running in 3.1 mode. I just checked your modem and it doesn't look to be connecting to that channel currently, this is likely a signal issue. Some of your downstream channels are a bit low and some of the upstream channels are a bit higher than normal. Make sure everything is connected securely and bypass any possible splitters. If you still don't see it turn blue afterwards we will likely need a technician out to investigate.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
stevehifi2003
4 years agoNew Contributor
Great technical feedback - thank you. Everything is connected securely inside the house. When I go to the main panel outside where the main cable feed comes in, there are two connectors (one is a simple 1 to 1 connector and the other is a 5-1002MHz splitter which looks like low quality). This splits the main signal to two lines coming inside the house - one of which I connect directly to the modem.
Is it possible that there is a problem with the outside 1 to 1 connector and/or splitter? I can order a new splitter if necessary (amazon sells 5MHz to 2300MHz).
- BrianM4 years agoModeratorIt's very possible and that could be a cheap fix if that turns out to be the issue.
Brian
Cox Support Forum Moderator
Related Content
- 3 years agoakasonny
- 11 years agocvakulskas
- 9 years agozachweg
- 4 years agoEric_G
- 6 years agozmcara