It's not just you! I've had issues for months now and live in So Cal. I've contacted cox.help twice with no response and I've seen a lot of unhappy gamers who are having the same issue with latency on these forums. Cox has not upgraded their infrastructure to meet the new demands for the heavier traffic that has happened from the pandemic. I seem to get a high ping to UE servers but not a lot of fluctuations but when I connect to west coast and east coast game servers its all over the place making it impossible to enjoy a gaming session. I've worked with my main game support we trace routed the issue to the last mile on Cox's networks. They just keep giving everyone the run around and I bet they are just hoping it will fix it's self instead of spending money to correct the issues. Penny wise and pound foolish. Gaming does not need bandwidth it needs LOW LATENCY! If you pay for Elite Gamer on Cox you are getting screwed cause you shouldn't need any of that **. It is wacked to see people having to buy new equipment and rewire there houses and have numerous tech's out to the house with no fix. The network engineer's at Cox seem to be useless and they are the ones that are responsible for making sure we get what we pay for. Look into fiber in your area or other options. The sad truth is until you hit them in the wallet they don't seem to do jack to correct the issue. Maybe when they start losing customers to better service in your area they might do something about it.
