Forum Discussion
Thanks for clarifying Sent Objects. I just deleted more emails from Sent Objects this morning. Today it was populated with hundreds of the same email, but all with different dates of origin (none of these had the actual date of the original email.) I selected all of the items and put them in the Trash, then emptied the trash. Went back to Sent Items to find hundreds more (can't tell if they are the same as the ones I just trashed).There were also some that I had trashed the other day. So the answer is NO, it does not revert to storing emails correct.
- Becky6 years agoModeratorHi Hermione, there must be a corrupt email causing these issues. Close Outlook. In Webmail, click on the Sent Objects folder. A "hamburger" icon (menu) of 3 horizontal lines will display next to the Sent Objects folder name. Click the menu icon and choose "Delete all messages." Once the folder appears empty, click the Sent Objects menu again and choose Properties. Does the Properties window display zero messages? Log out of Webmail for a minute or two and then log back in. Click on the Sent Objects folder. Does it show any emails? Send yourself a test email. Click on the Sent Objects folder. Does it display your test email only, or does it also display other sent items? We may have to have our email administrators investigate this behavior. -Becky, Cox Support Forums Moderator
- Hermione6 years agoNew Contributor
Thanks so much for all this advice, Becky. I tried your latest trick. I clicked on Delete All Messages. Folder appears empty for about 3 seconds and then fills again with the same messages. Properties lists 43239 messages. If you can get me some help, i'd appreciate it. Otherwise, I don't see any choice but to cancel my Cox account for good. I keep getting notices of mailbox almost full, or similar. Should I close Outlook accounts for a few days and see if that affects things? Any help appreciated!
- Hermione6 years agoNew Contributor
I thought I responded to this yesterday, but I'll try again. When I get rid of all messages in Sent Objects, they pop back up again after about 1-2 seconds. Shows some 49k messages in that folder.
Thanks for trying. I've run out of ideas. My Cox mail is now blocked due to exceeding mailbox size. Only thing I can think of to do is to delete the account. Hate to do that, as I have had it for years.
Thanks for your help on this.
- Hermione6 years agoNew Contributor
By the way, I seem to be makng the most headway by going to Sent Objects and choosing Select All. Then deleting via Trash Can, then emptying trash, again by using Trash Can Icon. I got it down to 1.5 out of 2. It will eventually repopulate, but it takes longer!
- Hermione6 years agoNew Contributor
Can someone on your end empty the Sent Objects folder for me? This is taking awhile!
- BrianM6 years agoModeratorWe do not have a way to delete them, but you may want to try sorting them by size so that you get emails with attachments removed first and that will clear up space faster than sorting by date.
Brian
Cox Support Forum Moderator - Hermione6 years agoNew Contributor
I deleted my Cox account from Outlook for mac and the problem seems to have stopped. I still have 40K plus emails in Sent Objects, but I have not had any new ones added since deleting from all OUtlook computers. Would Mail cause the aame problem? I still have my cox account on my phone, so that seems to be not causing it.
- Becky6 years agoModeratorHi Hermione, I think I might have a way to completely empty your Sent Objects folder. Log in to Webmail. In the upper right-hand corner, click on the gear icon and select Settings. On the left-hand side of the page, click on Inbox to display the Inbox Settings. Underneath the "Common" section heading, place a check mark in the box next to "Permanently remove deleted emails." Instead of sending deleted items to the Trash folder, this setting allows you to immediately and permanently delete items. Now, from the blue menu bar at the top of the page, click Inbox. From the Folder list on the left-hand side of the page, click "Sent Objects." The "hamburger" icon (menu) of 3 horizontal lines will display next to the Sent Objects folder name. Click the menu icon and choose "Delete all messages." A confirmation window with the question "Do you really want to empty folder Sent Objects?" will display. Click the "Empty Folder" button. This may take several minutes. You should eventually receive another confirmation that all messages have been deleted. (If you get any error messages at this point, please let me know.) Refresh the Sent Objects folder. Does it display the word "Empty"? If you prefer not to permanently delete items without first sending them to the Trash folder, you can go back to Settings and remove the check mark from the "Permanently remove deleted emails" option. I don't understand why the emails continue to populate the Sent Objects folder even after you've deleted them, so I'm hopeful that these steps will prevent that from happening. -Becky, Cox Support Forums Moderator
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