Forum Discussion
Becky
Moderator
Hi Hermione, do you have a "Sent" folder in Outlook that stores a copy of all outgoing mail? Do you have Outlook configured using POP or IMAP settings? -Becky, Cox Support Forums Moderator
Hermione
6 years agoNew Contributor
I have a Sent folder in Outlook (I'm using Outlook 2016 for Mac) but all is normal in that folder. Outlook is configured using POP. I wanted to configure it so that after I downloaded mail to my home computer, it would no longer be on the server. This isn't really working right either, but didn't work at all with IMAP.
- Becky6 years agoModeratorHi Hermione, within Outlook, go to File/Account Settings/Account Settings. Highlight your current POP3 account and click Change. Choose More settings and click on Advanced. Does the box next to "Leave a copy of messages on the server" have a check in it? -Becky, Cox Support Forums Moderator
- Hermione6 years agoNew Contributor
Yes, that box is checked. below it says "delete message from server after one week." HOwever, I may not have made my problem clear. The problem is not with outlook; it is with Cox Webmail, where there is a folder called "Sent Objects" that does not exist in outlook. That folder is where the problem lies, as it is full of oversized multiples of old messages. Could Outlook be causing this?
- Becky6 years agoModeratorHi Hermione, the Sent Object folders will only appear in Webmail. Email clients like Outlook usually default to a "Sent", "Sent Mail", or "Sent Items" folder. My original theory was that perhaps the Webmail IMAP settings were trying to synchronize the Sent Objects folder and the Outlook Sent folder, causing data to become corrupt and generating duplicate emails in the Sent Objects folder. Once you delete all of the emails in the Sent Object folder, does the folder then begin storing sent mail correctly? Or does sent mail continue to display duplicate copies? -Becky, Cox Support Forums Moderator
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