Internet very spotty
My internal is down . It was down last night for a few . Very frustrated
Forum Discussion
Have had the same issues, 3 days in a row now, yesterday it was out from about 3pm to 7pm.
Currently, it’s dropping in and out while I’m in the middle of working, up for 5-10mins, back down for 5-10mins.
Today may be the day I jump ship and head to Verizon.
Are you on WiFi or ethernet? Does you modem actually drop sync when you drop internet? Have you verified your connections, swapped splitters, cables, or tightened things up? Remember, whether you are on Verizon, Cox, or some other service, things happen, but it's NOT always the provider that's at fault. A little bit of troubleshooting goes a long way.
I’ve done every bit of troubleshooting I can do, the modem loses connection, as well as my wired TV and my WiFi PC.
As seen in the photo, the issue that keeps recurring is the service light on the ONT flips off, which indicates a connection issue that I personally can’t solve with troubleshooting, wether the optic lines are faulty, the ONT is faulty or cox is having service issues in general, is nothing I can fix, and for a company to have these issues for 3 straight days without providing me a solution, speaks volumes on who I shouldn’t be giving my money to.
I didn't realize you were on fiber. If your ONT is dropping, then you will need to contact Cox for a service call.
I appreciate your response, I scheduled the service call 2 days ago, it comes tomorrow afternoon. By then it will have been 5 days of spotty service, with more time down then up. Have resorted to just leaving it off and using the hotspot off of our phones which is more stable.
Collectively the issues are just disheartening, spotty service and not the first time, have only had them for 6 months and already a major issue, service tech appointments have no urgency, and it’s also not a cheap ISP to begin with.
I’ve decided that if they come here tomorrow and attempt to charge me 75$ for an issue I know isn’t my fault, that will be the end of our relationship for me. So I truly hope the issue will be remedied without any further complications but forgive me for my pessimistic outlook at the time being.
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
