Forum Discussion
Thank you,
Mike J.
Cox Support Forums Moderator
I’ve sent emails to that address - i get no reply - what’s the point! It has not been fixed. There is a work order which needs to be placed Since cox needs to go up the telephone poles or lines to fix. I heard a timeline of 24-48hrs - well that has come & gone!
- hero4 years agoNew Contributor II
48 hours have come & gone - and no Cox why am I not surprised.
- BrianM4 years agoModeratorIt looks like a ticket to our maintenance team has been created and is still open at this time.
Brian
Cox Support Forum Moderator - hero4 years agoNew Contributor II
What about the 48ht turnaround?
- JonathanJ4 years agoFormer Moderator@Hero
The ticket was submitted 6/6/20 please allow up to 48 business hours (doesn't include weekends} we apologize for any misinformation.
Jonathan J
Cox Moderator
- hero4 years agoNew Contributor II
Oh ok. So you send techs out on a Saturday but that is not a business day? Had to adjust my weekend for your tech but now i have to give you until Wednesday? Just another incompetency from Cox & for me to drain my mobile phone cost & data use.
nice one Cox - you really Dont have a clue about customer service. Would love to see you NPS scores!
- Allan4 years agoModerator@Hero. It looks like our maintenance team is still currently working on the issue in your area. -Allan, Cox Support Forums Moderator.
- hero4 years agoNew Contributor II
What does that mean - there should be a concrete update & reports on progress instead of the customer doing all the work? Cox isn’t paying me for my time.
- hero4 years agoNew Contributor II
I had a guy come this past Saturday (6/6). Hooked his personal modem & told me zero feed to the house. Said - 48hrs for Cox to fix due to Covid & that it us important people remain on wifi. No one has come (Tueaday was 48hrs). I reached out to Cox today - they said 7days just to LOOK at maintenance ticket. Needless to say - it’s been a week & i have had zero wifi & have torn through all my AT&T cellular data and paying extra for that (how else do you have calls for work without internet). Such a farce!
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