Internet down again and again
Since the beginning of December my internet goes down from 2 to 10 times a day. They have sent out 4-5 service men. Switched out my Panoramic Modem and it still goes down. Today it was for 4 hours...
Forum Discussion
Same at my house. Internet will randomly go out sometimes 4-5 times/day. Sometimes for 3-5 minutes, sometimes for 6-24 hours. Tried all the hard resets to no avail. Getting tired of it. Strongly considering switching to Verizon.
Hello Maplm1,
We want to avoid losing you. I get how important it is to have a stable connection, especially if you or family work or learn remote. You shouldn't have to reset the modem, router, or Gateway so often. Our forum community is quite helpful in technical support. When Cox is aware of a network issue in your area, alerts may appear available on MyAccount or the Cox App www.cox.com/residential/learn/cox-app.html. If you find that issues come up where the connection is impacted, but no outage, we may need to investigate at the time the issue is present to get an idea how to approach a solution. Our support is available to receive your information via email at Cox.Help@cox.com with your full name, complete address, and some detail to the issue.
When issues come up where the connection drops 3-5min, are multiple devices losing connection and do you find the lights on the modem change color, blink, or anything like that? The more details provided here (avoid posting your personal information on this public forum) may allow our community to be able to help further.
