Forum Discussion
Basically anything past the demarcation point(where the coaxial grounds) is considered customer wiring, so it may have been considered billable with that splitter. I think you have to keep it for 3 months for the call to be covered, which is cheaper then one visit, so I would keep it for atleast that long.
BTW, did you edit the post about the splitter? I thought before you said you had no splitters, not one. If I would have seen that I would have suggest replacing it before hand. Atleast now you now you have a "Cox official" splitter. I assume the splitter is for TV service? If so, any problems there?
Last, could you post your new signal levels? I am curious if replacing the splitter fixed your minor SNR issue.
The splitter is inside the Cox enclosure on the side of the house. It was originally put there by Cox and they replaced it with an identical model. It is what has the ground wire attached to it.
One Coax wire from the box goes to the modem in the basement and the other goes to another outlet.
Would that splitter be considered past the DMARC?
Here are the current levels.
Downstream Bonded Channels | ||||||||
---|---|---|---|---|---|---|---|---|
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | QAM256 | 21 | 801000000 Hz | 9.2 dBmV | 34.1 dB | 47935 | 0 |
2 | Locked | QAM256 | 17 | 777000000 Hz | 8.4 dBmV | 34.2 dB | 10919 | 0 |
3 | Locked | QAM256 | 18 | 783000000 Hz | 8.7 dBmV | 34.4 dB | 15573 | 0 |
4 | Locked | QAM256 | 19 | 789000000 Hz | 8.7 dBmV | 34.3 dB | 23762 | 0 |
5 | Locked | QAM256 | 20 | 795000000 Hz | 8.9 dBmV | 34.1 dB | 32698 | 0 |
6 | Locked | QAM256 | 22 | 807000000 Hz | 9.1 dBmV | 34.1 dB | 67080 | 0 |
7 | Locked | QAM256 | 23 | 813000000 Hz | 9.3 dBmV | 33.7 dB | 94883 | 0 |
8 | Locked | QAM256 | 24 | 819000000 Hz | 9.5 dBmV | 34.1 dB | 139057 | 0 |
9 | Locked | QAM256 | 25 | 825000000 Hz | 9.8 dBmV | 34.2 dB | 178221 | 0 |
10 | Locked | QAM256 | 26 | 831000000 Hz | 10.0 dBmV | 33.9 dB | 256249 | 0 |
11 | Locked | QAM256 | 27 | 837000000 Hz | 10.1 dBmV | 33.6 dB | 345823 | 0 |
12 | Locked | QAM256 | 28 | 843000000 Hz | 10.1 dBmV | 33.7 dB | 535569 | 0 |
13 | Locked | QAM256 | 29 | 849000000 Hz | 10.2 dBmV | 33.0 dB | 708629 | 0 |
14 | Locked | QAM256 | 30 | 855000000 Hz | 10.3 dBmV | 33.6 dB | 888750 | 0 |
15 | Locked | QAM256 | 31 | 861000000 Hz | 10.2 dBmV | 33.0 dB | 1182203 | 0 |
16 | Locked | QAM256 | 32 | 867000000 Hz | 10.3 dBmV | 33.6 dB | 1468069 | 0 |
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 17600000 Hz | 42.0 dBmV |
2 | Locked | ATDMA | 2 | 5120 Ksym/sec | 24000000 Hz | 42.0 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 30400000 Hz | 43.5 dBmV |
4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36800000 Hz | 43.4 dBmV |
- WiderMouthOpen2 years agoEsteemed Contributor
Looks identical to me, but we can't see the upstream SNR, which would be causing the T3 errors. My guess is someone put the splitter in place because your signal levels are so strong and they replaced it as a troubleshooting step and the tightening the connection at the drop is what really fixed your problem.
Would that splitter be considered past the DMARC?
Yes.