Forum Discussion
Just an update:
Tech came out today and validated that nothing looks wrong except that the drop had not been replaced in quite some time. He is escalating to the team to schedule and replace said drop. I will report back when that occurs with my findings, as the issues is still occurring.
The tech also recommended that I plug in directly to my modem from my PC and observe the results;
Under 1000 packets sent/receive, I am sitting at 1% packet loss, AVG ~30ms, Worse 3500ms to the destination of 8.8.8.8. The results are very consistent.
This is par for the course, what I expect from the service in the last 6 months. When it is working as expected, I do see 0% loss, albeit a few packets with an AVG of >20ms with no worse than 100 or so spike.
I am recording this information to show that no matter what the situation is (Host -> Router -> Modem, or Host -> Modem), I still see similar issues.
I hope that issues similar to this weekend do not reoccur, as my service was completely impacted (about .10 mbps down with 5 mbps up) - but if it does occur I will be sure to update.
- vegasuser7025 years agoNew Contributor
Positive note - Tech was able to stop by and replace the drop - monitoring and will report back
- vegasuser7025 years agoNew Contributor
Below are some statistics from the WinMTR app that I am using. Just to show, the results are about the same before the drop was replaced. This leaves me in a very bad place, as nothing has changed and will prevent my service from going poor again.
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| 10.95.0.1 - 2 | 1083 | 1066 | 5 | 33 | 4868 | 12 |
| 100.127.5.146 - 2 | 1083 | 1066 | 3 | 34 | 4868 | 16 |
| 100.120.102.40 - 2 | 1083 | 1066 | 6 | 36 | 4868 | 12 |
| langbprj01-ae1.rd.la.cox.net - 2 | 1083 | 1066 | 11 | 40 | 4786 | 22 |
| 72.215.224.173 - 6 | 935 | 880 | 12 | 35 | 403 | 19 |
| No response from host - 100 | 230 | 0 | 0 | 0 | 0 | 0 |
| dns.google - 6 | 948 | 897 | 11 | 34 | 402 | 17 |
- vegasuser7025 years agoNew Contributor
Here is the output with the router inline - please note the perfect response time and lack of loss
|---------------------------------------------------------------
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| 10.10.0.1 - 0 | 494 | 494 | 0 | 0 | 0 | 0 |
| 10.95.0.1 - 1 | 487 | 486 | 6 | 26 | 4007 | 24 |
| 100.127.5.146 - 1 | 487 | 486 | 7 | 28 | 4014 | 23 |
| 100.120.102.40 - 1 | 487 | 486 | 6 | 29 | 4010 | 23 |
| 68.1.4.254 - 1 | 487 | 486 | 12 | 35 | 4017 | 21 |
| 72.215.224.175 - 9 | 374 | 344 | 11 | 31 | 2742 | 16 |
| No response fr - 100 | 98 | 0 | 0 | 0 | 0 | 0 |
| dns.google - 2 | 465 | 459 | 11 | 32 | 4125 | 18 |
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