Forum Discussion
Try running Net Adapter Repair AIO to reset your network adapter to it's default settings and see if that fixes it. Sometimes those adapters can get hung up on one particular speed and they never change until you fully reset them. That will reset everything.
Thanks! But I have Macs. KNow anything similar for them?
- ccs464 years agoNew Contributor II
The Macs don't really have the same issues the Windows computers do when it comes to the network adapters. That being said it is possible to add and remove the connection in the Network area in System Preferences.
So if you don't mind me asking what exactly is the topology of your network? It goes from Modem to router directly to the laptop? Does it make a difference when you plug directly into the modem?
- ColleenD4 years agoModeratorBardoon,
If the tech is able to achieve speeds wired, but you aren't when using the same cabling it leads me to believe there's a setting or software on the device that is limiting your speeds. This might help.
support.apple.com/.../10.15
The steps may vary depending on your OS so make sure to select your version at the top of the page.
Colleen
Cox Support Forums Moderator- Bardoon4 years agoNew Contributor II
The tech was only able to observe these wired speeds on his measuring meter device. I confirm that I saw them too as I watched it. He also saw speeds drop when we switched over to the Macbook wired-to-modem tests.
I have done the directly into the modem tests with two different devices (a relatively unused Macbook Pro and my late-2000's iMac) with brand new Cat7 and Cat8 cables. I confirmed a link speed transmission of 1 Gbps on each device.
My iMac desktop was also formerly hooked up at my old residence with Xfinity and was wired to a router. I was reaching 500-900 Mbps speeds there.
I don't have any bloatware/malware/firewalls/etc. that should hinder speed. The iMac/Xfinity hook-up was a little over a week ago and my speeds were fine there. Its only when I moved to my new house (3 miles away and a different county) and had to switch to Cox is when I started encountering these speed issues. My laptop is unused and is "clean" since it's a former work laptop and doesn't have any games, apps, etc. But I did update it to the latest OS (Catalina) before we did all the testing.
The second tech confirmed I had no splitters hooked-up (we removed those after the first tech visit). He was on a call with a colleague and even commented that my laptop is fine and should be seeing high speeds (He could see the laptop tests through my open door to the outside where he was standing).- dchadd4 years agoNew Contributor III
I feel like the testing using their meter isn't scientific. They literally connect it directly to the coax. It could be bypassing traffic prioritization. Might only be testing to the node and not through the node. Who knows.