Forum Discussion

Raskie's avatar
Raskie
New Contributor III
3 years ago

Error Codes 16 & 24

Anyone have an idea of what’s going on?  I’ve had a rock solid connection for months now and suddenly yesterday this started.  Constant Event Code 16 & 24 notices appearing in my Event Log and thousa...
BenS1's avatar
BenS1
Former Moderator
@Raskie,

Thanks for letting me know. Is your placed on the floor or in a cabinet? And is it plugged into a surge protector is it is plugged directly into the power outlet in the wall?

Ben S.
Cox Support Forums Moderator
Raskie's avatar
Raskie
New Contributor III
3 years ago

Modem is located on a shelf, in the open, with plenty of air flow.  It’s plugged directly into an AC outlet.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    @Raskie,

    Thank you for answering those troubleshooting steps. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator