Forum Discussion

cox88's avatar
cox88
New Contributor II
3 years ago

COX web site Usage MESSED up for 2021 / 2022

COX Usage does not show my 2021 Dec usage anymore when we are in 2022. The Current Daily Usage tab only shows data for 1/1/2022, and does not show the 2021 data. My usage resets around the 17th o...
MagnumMike's avatar
MagnumMike
New Contributor II
3 years ago

I had the same issue also, it dropped the daily usage totals for the December time period. Data usage starts on the 5th of every month and ends on the 4th, it's currently showing daily totals only for January, what happened to December?. The whole web app needs to be redesigned to make it easier to navigate through the site.

  • guyresh's avatar
    guyresh
    New Contributor
    3 years ago

    They responded with "Please check back in a few days" so hopefully they're trying to implement a bug fix somewhere :).

    • guyresh's avatar
      guyresh
      New Contributor
      3 years ago

      December 2021 daily data now showing for me...guess they fixed it :).

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        3 years ago
        @Guyresh

        Glad to hear your data is now showing. Please let us know if you have further issues.

        Jonathan J
        Cox Moderator
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @MagnumMike

    I apologize for the experience and would love the opportunity to investigate your concern. If your having an issue please email our team, please send your account details to cox.help@cox.com.

    Jonathan J
    Cox Moderator