Forum Discussion

BigDog7's avatar
BigDog7
New Contributor
4 years ago

Cox has marked my email server as a spammer - how to resolve?

I am using Siteground Hosting for my business websites and email addresses.  Cox has recently marked my email server's IP address as spam.  At least I am getting non deliverable notices from Cox.  I ...
spam filter false positive
CrystalS's avatar
CrystalS
Former Moderator
Hello.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. Cox Support Forum Moderator
chiefkibitzer's avatar
chiefkibitzer
New Contributor II
4 years ago

With all due respect Crystal, this IS a big issue with Cox that affects other accounts in addition to mine. When 2 large companies like Cox and Siteground are having issues that can't be resolved then I believe a forum is EXACTLY where I want to turn to for answers.  I was simply doing a google search for this issue and found this forum. I responded to it so that maybe I can get some answers. I have been working with Cox diligently for almost 2 months now (an hour again on chat with them yesterday) and I have gotten nowhere. I have unresolved tickets with Cox so there is no need to reach out to them again. I am desperate for a resolution so please try to be understanding of my situation. If there is a chance that someone else out there has had this same exact issue and was able to resolve it then I would welcome the information. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    4 years ago
    Technical assistance isn't available for external parties trying to send email to cox.net addresses. To resolve the error message you're receiving you'll need to contact the technical support for your mail server so they can make the necessary adjustments. Once the remote server is compliant with our email guidelines the error should stop.

    -Chris
    • chiefkibitzer's avatar
      chiefkibitzer
      New Contributor II
      4 years ago

      I have been in contact with my host, again for over a month. Nobody seems to be able to resolve this. Is there a specific doc w/ said guidelines?

      • ChrisL's avatar
        ChrisL
        Former Moderator
        4 years ago
        If you're on a shared hosting provider resource you may have little recourse to address this issue. What commonly happens in such a circumstance is you have other customers on the same resource also using email which may be opening connections to our mail server. Other email/spam problems are common on shared hosting resources such as if another customer on the same server is flagged for spamming the server gets flagged which means nobody using the same server would be able to send again until the cooling off period has expired. If email is mission critical to whatever application your running on your host the best options may be to explore some kind of dedicated or virtual hosting solutions where you have exclusive use of said resource.

        -Chris