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jzimoneaux's avatar
jzimoneaux
New Contributor
6 years ago

Constant T3 time outs, alongside RCS partial service errors, Time synchronization failures. Packet loss. Download speeds are mostly stable but upload speeds are very unstable with terrible quality. 7 tech visits, supervisor, and 15 year senior tech visits.

In early December, there was a really bad internet outage that caused the internet to go out for a full day. Since then, we have been receiving daily, consistent T3 time outs, RCS partial service err...
jzimoneaux's avatar
jzimoneaux
New Contributor
6 years ago
 RF Parameters

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 11 741.00 MHz 6.10 dBmV 40.37 dB 256QAM 151608848 14 0
Downstream 2 9 729.00 MHz 6.50 dBmV 40.37 dB 256QAM 132384613 5 0
Downstream 3 10 735.00 MHz 6.30 dBmV 40.37 dB 256QAM 131046507 6 0
Downstream 4 12 747.00 MHz 6.10 dBmV 40.37 dB 256QAM 132237038 8 0
Downstream 5 13 753.00 MHz 6.20 dBmV 40.37 dB 256QAM 139350081 0 0
Downstream 6 14 759.00 MHz 6.30 dBmV 40.37 dB 256QAM 137703043 0 0
Downstream 7 15 765.00 MHz 6.50 dBmV 40.37 dB 256QAM 137333053 0 0
Downstream 8 16 771.00 MHz 6.40 dBmV 40.37 dB 256QAM 140816982 0 0
Downstream 9 25 825.00 MHz 5.20 dBmV 38.98 dB 256QAM 142944531 0 0
Downstream 10 26 831.00 MHz 4.50 dBmV 38.98 dB 256QAM 139782318 0 0
Downstream 11 27 837.00 MHz 4.20 dBmV 38.98 dB 256QAM 140839495 15 0
Downstream 12 28 843.00 MHz 4.10 dBmV 38.98 dB 256QAM 142311159 6 0
Downstream 13 29 849.00 MHz 3.90 dBmV 38.61 dB 256QAM 140754367 1 0
Downstream 14 30 855.00 MHz 3.60 dBmV 38.61 dB 256QAM 133038881 1 0
Downstream 15 31 861.00 MHz 3.50 dBmV 38.61 dB 256QAM 138398308 4 0
Downstream 16 32 867.00 MHz 2.90 dBmV 38.61 dB 256QAM 141374877 3 0
Downstream 17 41 405.00 MHz 7.50 dBmV 40.37 dB 256QAM 130089983 0 0
Downstream 18 42 411.00 MHz 7.50 dBmV 40.95 dB 256QAM 135306259 0 0
Downstream 19 43 417.00 MHz 7.50 dBmV 40.95 dB 256QAM 133312810 0 0
Downstream 20 44 423.00 MHz 7.60 dBmV 40.95 dB 256QAM 136247185 0 0
Downstream 21 45 429.00 MHz 7.70 dBmV 40.95 dB 256QAM 134998077 0 0
Downstream 22 46 435.00 MHz 7.70 dBmV 40.37 dB 256QAM 132890712 0 0
Downstream 23 47 441.00 MHz 7.70 dBmV 40.95 dB 256QAM 133391550 0 0
Downstream 24 48 447.00 MHz 7.70 dBmV 40.95 dB 256QAM 135273242 0 0
Reset FEC Counters

Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 1 36.68 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 19.08 MHz 36.00 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM
Upstream 3 3 23.88 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 2 30.28 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

 Status
System Uptime: 0 d: 1 h: 46 m
Computers Detected: staticCPE(2), dynamicCPE(0)
CM Status: Telephony-DHCP
Time and Date: Fri 2019-03-15 01:14:32