Cannot Access E-Mail Via IMAP on any device
Hi there,
I'm posting here because I have had 3 phone calls with cox customer support over the last month and they have been unable to resolve the issue I am having even though they first agreed th...
Forum Discussion
Hi Isayeh,
The ticket is still showing open. My team is monitoring the ticket and we will reach back out as soon as we receive an update.
Mary
Cox Support Forums Moderator
The ticket is still showing open. My team is monitoring the ticket and we will reach back out as soon as we receive an update.
Mary
Cox Support Forums Moderator
Hi Mary,
On a whim today I tested adding the imap account again and now it is working. I'm frustrated that I never received a follow up from Cox letting me know that it was resolved or what the original cause of the problem was. I'd appreciate knowing what the status of the ticket is and how it was resolved in case it happens again (as it has happened twice in the last 2 months) and also to be able to help others if they have a similar issue.
Thank you
- Hello Isayeh, I'm so glad that the email is working. That is AWESOME!!!. The issue was a known issue that we were aware of and was working to resolve it due to it affecting a number of our customers. We have resolved it and you should not have this issue again. Thank you for your patience in this matter. -Crystal
Hi Crystal,
I appreciate your reply and letting me know that this was a known issue on Cox's end. I will reiterate though, that I called in and spoke with at least 10 different Cox reps, over the course of 3 weeks, and not one of them ever said that this was a Cox issue. Each rep gave me the boilerplate responses to verify the imap server and ports and password was correct on my end, which I did and it was, and I told them over and over again that this is not an issue on my end.
That is very poor customer service that no one on the phone, and no one online would acknowledge that it was a known issue on your end, or even now explain what it was.
Additionally, no one from Cox ever followed-up with me on this. I had to discover it was fixed on my own.
Is there an address I can mail a physical letter to outlining my experience to provide as feedback? This was the worst and most frustrating customer service experience that I have ever had.
- Hello. You can send mail correspondence to:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
Thanks,
Allan
Cox Support Forums Moderator
