1.6 TB usage in a day

There's something ironic about complaining about the lack of technicality of support. When you wouldn't need that support if you had the technical ability to use your own equipment. So yes, Cox support is bad so doesn't that mean you should stop using them? Even if they had more granule modeling and control of bandwidth. Would you really trust it? I know they say they test it through a third party but we see issues here all the time. If nothing else, you should have your own system to monitor bandwidth use so you can fact check theirs. Keeping honest people honest as they used to say. There are so many other reasons that you should not use ISP equipment and use your own. It's usually cheaper since you don't have to pay for the gateway. It's usually better performing because a lot of the design of the gateway is put into reducing support call volume and using automation to do things so they don't have to write support documentation on how to do it. If you make the router automatically select Wi-Fi channel, you don't have to worry about showing customers how to change the Wi-Fi channel. Last Cox uses. Comcast's x 1 platform so not only does Cox not have direct control over changes and patches but it is unknown how it will work with the Cox spectrum transition. Now is really the time to buy your own router. Especially with everything scary going on and cyber security right now. The X1 platform because it's so widely used makes a huge Target. Granted it's backed up by Comcast money, but sometimes it's still better to be a smaller weaker Target than to have a big hitbox.