Random Maintenance
There should be a notice sent ahead of time whenever there’s maintenance. I’ve been blindsided 2 nights in a row by maintenance that I haven’t been notified of.
Forum Discussion
I understand your concern. We work diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. I'm sorry to hear about the issues with your service and I want to help. If you will get us at Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com, we can assess your account for credit. Thank you so much for your patience.
