Forum Discussion

slent29's avatar
New Contributor
4 years ago


  I have been having the same problem for years now every time it rains my internet goes down hill so bad I cant even play games COX has been out several times one time had five trucks here and they all said the same thing main line on pole has insulation problems water gets in when it rains they put in a service ticket and then nothing. I talked to one tech and they said it was not cost effective to replace the main line on the pole so I am stuck with crappy internet when it rains  just waiting for fios to come to my street.

1 Reply

  • SharonL's avatar
    Former Moderator
    Hello, we are sorry to hear you have been having this issue. We do not want to lose you as a customer. We want to see what is going on with your line. If you could please email us your address at for us to get a technician out there to correct this issue.

    Cox Support Forum Moderator