Forum Discussion

New_Customer_20's avatar
New_Customer_20
New Contributor
6 years ago

Professional Install Only Option

Hi all,

I am a new customer as of just a moment ago and when ordering new internet service there was no self-install option like when I had Spectrum at previous house.  Is there no option or did I miss something?  I also have my own DOCSIS 3.0 Cable Modem, so I really don't need someone to do anything that I can't do myself.  Please advise, and thank you ahead of time.

install
installation charge
new customer
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @ New Customer 2019

    It's possible the address hasn't had service in the past 2 years and if so doesn't qualify for a self-install. We can check just email your full address and name to cox.Help@cox.com so we can check.


    Cox Moderator