Problems with internet speed being all over the place

I currently have a 100/10 connection and am having nothing but trouble. I'm seeing extreme packet loss on my uplink and my downlink speed is all over the place though I don't think I have packet loss on the downlink.

I have already tried switching the cablemodem.

The following tests were done outside directly at where the coax enters the home to bypass the wiring in the home. I even disabled the wifi during this test. The tests are on a direct ethernet connection:

-------------------------------------

Pinging cnn.com [2a04:4e42:600::323] with 32 bytes of data:
Reply from 2a04:4e42:600::323: time=25ms
Reply from 2a04:4e42:600::323: time=24ms
Reply from 2a04:4e42:600::323: time=21ms
Reply from 2a04:4e42:600::323: time=39ms
Reply from 2a04:4e42:600::323: time=21ms
Reply from 2a04:4e42:600::323: time=22ms
Reply from 2a04:4e42:600::323: time=21ms
Request timed out.

Ping statistics for 2a04:4e42:600::323:
Packets: Sent = 85, Received = 58, Lost = 27 (31% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 57ms, Average = 27ms

-------------------------------------

Downstream

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	3	795.00 MHz	8.20 dBmV	38.61 dB	256QAM	9706257	0	0
Downstream 2	1	783.00 MHz	8.50 dBmV	38.98 dB	256QAM	9149890	0	0
Downstream 3	2	789.00 MHz	9.00 dBmV	38.61 dB	256QAM	9118879	1	0
Downstream 4	4	801.00 MHz	8.50 dBmV	38.61 dB	256QAM	9083906	0	0
Downstream 5	5	807.00 MHz	8.60 dBmV	38.61 dB	256QAM	10377242	0	0
Downstream 6	6	813.00 MHz	8.00 dBmV	38.61 dB	256QAM	10462019	0	0
Downstream 7	7	819.00 MHz	8.40 dBmV	38.61 dB	256QAM	10398292	0	0
Downstream 8	8	825.00 MHz	7.40 dBmV	38.61 dB	256QAM	10423605	0	0
Downstream 9	17	879.00 MHz	7.20 dBmV	37.64 dB	256QAM	11278576	0	0
Downstream 10	18	885.00 MHz	7.50 dBmV	38.61 dB	256QAM	11190659	3	0
Downstream 11	19	891.00 MHz	6.20 dBmV	37.64 dB	256QAM	11155078	0	0
Downstream 12	20	897.00 MHz	6.10 dBmV	37.36 dB	256QAM	11190357	18	0
Downstream 13	21	903.00 MHz	6.40 dBmV	37.64 dB	256QAM	11039284	12	0
Downstream 14	22	909.00 MHz	6.00 dBmV	38.61 dB	256QAM	10470860	10	0
Downstream 15	23	915.00 MHz	6.90 dBmV	37.64 dB	256QAM	11074658	15	0
Downstream 16	24	921.00 MHz	6.60 dBmV	37.64 dB	256QAM	11121738	0	0
Downstream 17	33	357.00 MHz	7.10 dBmV	38.98 dB	256QAM	10966758	0	0
Downstream 18	34	363.00 MHz	7.00 dBmV	38.98 dB	256QAM	11356604	0	0
Downstream 19	35	369.00 MHz	6.30 dBmV	38.98 dB	256QAM	11272685	0	0
Downstream 20	36	375.00 MHz	6.20 dBmV	38.61 dB	256QAM	11341756	0	0
Downstream 21	37	381.00 MHz	6.70 dBmV	38.61 dB	256QAM	11347183	0	0
Downstream 22	38	387.00 MHz	6.70 dBmV	38.98 dB	256QAM	11221845	0	0
Downstream 23	39	393.00 MHz	7.60 dBmV	40.37 dB	256QAM	11144526	0	0
Downstream 24	40	399.00 MHz	8.90 dBmV	38.98 dB	256QAM	11274293	0	0

Reset FEC Counters

Upstream

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	2	29.80 MHz	39.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 2	4	18.40 MHz	39.25 dBmV	DOCSIS2.0 (ATDMA)	2560 kSym/s	64QAM
Upstream 3	3	23.30 MHz	39.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 4	1	36.30 MHz	40.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM

Status

System Uptime:	0 d: 0 h: 08 m
Computers Detected:	staticCPE(2), dynamicCPE(0)
CM Status:	OPERATIONAL
Time and Date:	Thu 2018-06-28 17:34:51

I can't add screen shots but there is high packetloss on my pingplot logs.

Here is a pingplot in csv... sorry for the spam

Sample Times

1

10.68.0.1

10.68.0.1

2

10.68.0.1

10.68.0.1

3

100.127.4.144

100.127.4.144

4

100.120.102.24

100.120.102.24

5

sanjbprj02-ae0.0.rd.sj.cox.net

68.1.5.186

6

ip70-167-151-25.at.at.cox.net

70.167.151.25

7

54.240.242.70

54.240.242.70

8

54.240.242.79

54.240.242.79

9

-

10

54.239.41.228

54.239.41.228

11

54.239.46.104

54.239.46.104

12

52.93.12.46

52.93.12.46

13

52.93.12.37

52.93.12.37

14

52.93.12.180

52.93.12.180

15

52.93.12.106

52.93.12.106

16

54.239.48.177

54.239.48.177

17

52.93.13.73

52.93.13.73

18

ec2-52-42-109-244.us-west-2.compute.amazonaws.com

52.42.109.244

Hop

2018-06-29 00:33:20Z

2018-06-29 00:33:22Z

2018-06-29 00:33:25Z

2018-06-29 00:33:28Z

2018-06-29 00:33:30Z

2018-06-29 00:33:33Z

2018-06-29 00:33:35Z

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2018-06-29 00:36:13Z

2018-06-29 00:36:15Z

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