Forum Discussion

GraceB's avatar
GraceB
New Contributor
4 years ago

Problematic outages happening to often

This is a real problem.  Sometimes I have to reset modem or wait 4-8 hours for an outage to get resolved.  Then there's the issue of resetting the modem several times a month!  The ONLY resolution is "upgrade" or continue resetting.  Sounds like a big scam!  I've changed out modems and still have these same issues.  I guess it's time to find another provider eh?

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @GraceB, I know how frustrating loss of service can be. I recommend sending us an email with your full name and address to cox.help@cox.com so we can look into this issue on your behalf. -Allan, Cox Support Forums Moderator.