Forum Discussion

Dave9's avatar
Dave9
Contributor III
5 years ago

Problem with Refresh Modem tool?

I'm going through all the standard steps before I call and ask for a tech to check for ingress (due to dynamic range window violations and T3 timeouts causing packet loss). For those who saw my other...
bearone2's avatar
bearone2
Contributor III

maybe the aftermath of power coming back on power killed the modem.

call cs, the reset they do includes modem updates, if you're using a cox modem.

Dave9's avatar
Dave9
Contributor III
5 years ago

Ouch. I really hope a service outage (not a power outage) can't kill my brand new modem. That would be really bad.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    terrible!!