Forum Discussion

Dave9's avatar
Dave9
Contributor III
5 years ago

Problem with Refresh Modem tool?

I'm going through all the standard steps before I call and ask for a tech to check for ingress (due to dynamic range window violations and T3 timeouts causing packet loss). For those who saw my other...
bearone2's avatar
bearone2
Contributor III
5 years ago

maybe the aftermath of power coming back on power killed the modem.

call cs, the reset they do includes modem updates, if you're using a cox modem.

  • Dave9's avatar
    Dave9
    Contributor III
    5 years ago

    Ouch. I really hope a service outage (not a power outage) can't kill my brand new modem. That would be really bad.

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      terrible!!