Forum Discussion

phb1342's avatar
phb1342
New Contributor III
2 years ago
Solved

Problem with Network: I have Wi-fi (mostly) but no ethernet.

I have the Eero 6 Router and Netgear CM400 Modem.  Everything has worked perfectly for years. In the middle of a program Roku went back to the home screen and said “disconnected”.  Turns out that all...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Try connecting a device direct to the CM400 modem? Don't forget to power cycle it after. Sounds like a router problem to me.

phb1342's avatar
phb1342
New Contributor III
2 years ago

Thanks for the comments and help.  I installed a TP-link router I purchased but not used just before I switched to Eero.  So far, so good (but slower...) putting all the pieces back together one at a time --  switches and cables cables, just to be sure that I've found the correct issue.

Appreciate this forum.  (Yahoo??? oh my....)

phil

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 years ago

What model TP-Link did you go with and how far away are you from it? Also, are you connecting at 2.4 or 5Ghz? Since you had a mesh network before and now it sounds like you don't, I wonder if wifi signal strength is playing a role. Last, have you tested a wired connection to the router?