Problem with email being bounced back to FNBO
I complained to my bank that the estatement selection was turned off and I was being mailed paper statements. I asked why this happened and they stated that Cox rejects emails if the customer has more than their allotted number of emails per hour. If they attempt to send me an email after that threshold has been met, then the email notification is rejected and attempted 24 hours later and then 24 hours later again if needed. For each rejected email a "bounce' message is recorded. This bounce causes my profile to be changed to paper statements instead of estatements. Can you please tell me why this threshold is in place? I don't have that many emails coming to me and even if I did, I don't appreciate certain emails being bounced back. Would appreciate an answer ASAP.