Forum Discussion

CCWQT's avatar
CCWQT
New Contributor
7 years ago

Problem with email being bounced back to FNBO

I complained to my bank that the estatement selection was turned off and I was being mailed paper statements.  I asked why this happened and they stated that Cox rejects emails if the customer has more than their allotted number of emails per hour.  If they attempt to send me an email after that threshold has been met, then the email notification is rejected and attempted 24 hours later and then 24 hours later again if needed.  For each rejected email a "bounce' message is recorded.  This bounce causes my profile to be changed to paper statements instead of estatements.  Can you please tell me why this threshold is in place?  I don't have that many emails coming to me and even if I did, I don't appreciate certain emails being bounced back.  Would appreciate an answer ASAP.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi CCWQT, Cox has outbound sending limits in place to prevent the hijacking of Cox.net email addresses by spam bots. Our team is not aware of any limits placed on inbound mail, however. The more likely scenario is that the bank's emails were rejected by the Cox spam filter. Make sure that the bank’s email address is saved in your Webmail Contacts list. Also, check that your Webmail spam settings are not set to “delete spam messages without delivering to Inbox.” This way, if a valid email is tagged as spam by the Cox spam filter, you can report/mark the email as “not spam.” Please see if you can get an example of the bounce-back email received by the bank so we can investigate this further. Email our team at cox.help@cox.com with your full name, address, the full text of the bounce-back message, and a link to this thread. -Becky, Cox Support Forums Moderator