Forum Discussion

Doyle_Wilson's avatar
Doyle_Wilson
New Contributor
5 years ago

Problem with 2.4 band getting "Access Point temporary full". Does Cox have limit on devices?

I keep getting error message on 2.4 band "Access Point temporary full"  So my Ring doorbell drops connection along with some of my other devices.  I have rebooted Cox gateway, which clears up problem...
JonathanJ's avatar
JonathanJ
Former Moderator
@StevenWP

Make sure you had the SSID for the 2.4 and 5 GHz set the same and that the channels are set to automatic. Please check the link https://bit.ly/2WoP2bP.


Jonathan J
Cox Moderator
StevenWP's avatar
StevenWP
New Contributor
5 years ago

The doorbell and lights run on the 2.4 only. Will that make a difference since the 2.4 is the only one that says "temporarily full."

  • StevenWP's avatar
    StevenWP
    New Contributor
    5 years ago

    As suspected, it did nothing more than give the same name to both 2.4 and 5 GHz. The issues remains. 

    • MariaL's avatar
      MariaL
      Moderator
      5 years ago
      Hi StevenWP,

      Your wireless network’s bandwidth is shared with each device that is connected to the internet. We can certainly investigate this issue further; however, we will need some information in order to do so. Please email my team at cox.help@cox.com with this post, your full name, and your complete address.

      Maria
      Cox Support Forum Moderator