Forum Discussion

Doyle_Wilson's avatar
Doyle_Wilson
New Contributor
5 years ago

Problem with 2.4 band getting "Access Point temporary full". Does Cox have limit on devices?

I keep getting error message on 2.4 band "Access Point temporary full"  So my Ring doorbell drops connection along with some of my other devices.  I have rebooted Cox gateway, which clears up problem...
StevenWP's avatar
StevenWP
New Contributor

I begin getting the same message a couple of days ago. I only have a few devices running wirelessly. My TV's and computers are wired with CAT 6. Any solutions? I called Cox 3 times and the advice was to unplug the router....didn't work. I have the panoramic wifi with gigablast in Norman, OK. 

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@StevenWP

Make sure you had the SSID for the 2.4 and 5 GHz set the same and that the channels are set to automatic. Please check the link https://bit.ly/2WoP2bP.


Jonathan J
Cox Moderator
  • StevenWP's avatar
    StevenWP
    New Contributor
    5 years ago

    The doorbell and lights run on the 2.4 only. Will that make a difference since the 2.4 is the only one that says "temporarily full."

    • StevenWP's avatar
      StevenWP
      New Contributor
      5 years ago

      As suspected, it did nothing more than give the same name to both 2.4 and 5 GHz. The issues remains. 

      • MariaL's avatar
        MariaL
        Moderator
        5 years ago
        Hi StevenWP,

        Your wireless network’s bandwidth is shared with each device that is connected to the internet. We can certainly investigate this issue further; however, we will need some information in order to do so. Please email my team at cox.help@cox.com with this post, your full name, and your complete address.

        Maria
        Cox Support Forum Moderator