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rglancey's avatar
rglancey
New Contributor

Pro-Rating or adjusting Bills

Seems COX should adjust/lower customers bills when they had internet outages that recently occurred for hours at least 3 times a week. Same goes for their other services. Just saying !

4 Replies

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    you need to call customer service not tech support for credit

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Hello Rglancey,


    Thank you for contacting Cox Social Media. I truly apologize that the services were not working. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

    Karen
    Cox Forum Support
    • rglancey's avatar
      rglancey
      New Contributor

      all of the contact info and conservation can be found on COX FB Messenger 

      • CarolLM's avatar
        CarolLM
        Former Moderator
        Hi there, thanks for sending the information, we look forward to assisting you on that platform. -Carol