Forum Discussion

rglancey's avatar
New Contributor II
5 years ago

Pro-Rating or adjusting Bills

Seems COX should adjust/lower customers bills when they had internet outages that recently occurred for hours at least 3 times a week. Same goes for their other services. Just saying !

4 Replies

  • Andrew_Wees's avatar
    Contributor III

    you need to call customer service not tech support for credit

  • Karen_R's avatar
    Former Moderator
    Hello Rglancey,

    Thank you for contacting Cox Social Media. I truly apologize that the services were not working. We can take a look into your account. Please send an email with this forum link, your full name, and address to We will reply back once we receive the email. Thanks

    Cox Forum Support
    • rglancey's avatar
      New Contributor II

      all of the contact info and conservation can be found on COX FB Messenger 

      • CarolLM's avatar
        Former Moderator
        Hi there, thanks for sending the information, we look forward to assisting you on that platform. -Carol