Pro Connect Charges
Hi - has anyone been having issues regarding Pro Connect charges showing up on their bill despite being told by the technician and customer service that the visit would warrant no-charge? We're lon...
Forum Discussion
Hi brioche,
Customer Service is very important to us and I regret to learn we have left you with such a negative perspective. When customers elect a self installation, are not able to successfully complete the install and it is within 30 days, there is a potential for a fee to be assessed if a technician is needed to complete the install. We want to be as transparent as possible and it is indeed troubling to find that you were not advised of the possibility of a fee.
Please note, the purpose of our internet forum is to allow customers to discuss technical topics related to Residential high speed internet services with other customers. If you wish to speak with an agent about your billing, please feel free to send us an email to Cox.help@cox.com. My team is happy to assist.
Cox Support Forum Moderator
If there's no other resolve, then I hope if anyone has a similar issue in the future and come across this post they're aware that:
(1) "No charge visits" are not guaranteed regardless of confirmation by numerous Cox employees.
(2) A $100 charge will be enacted if a technician comes out regardless of if any service is truly provided.
(3) Transparency issues and lack of confirmation are at the fault and cost of the consumer. Customer service will continue to give you the run around. Learn from our mistake.
