I get the same fishy vibe myself. I am setting up a Mine Craft server for my son and his friend in Florida and all I need to do is forward the port so they can play. I have been trying to apply the settings for a week and no dice. When I try to contact someone to help I get the same "You need to apply for our NEW support service". I think this COVID Sh!# has turned everyone in to money grubby B@$!3rs. COX is no exception. I am heading to Best Buy to buy a new modem/router so I can set this up myself without COX monitoring or controlling what I can or can not do in my own house!!!