pop.cox.net is suddenly timing out.
When receiving email pop.cox.net is timing out. It was working fine even a short while ago. Anybody else having the same problem?
Forum Discussion
@ DaveInLV
Cox is performing maintenance will be performed on the Cox email platform on August 12, between the hours of 12:00 a.m. - 9:00 a.m. ET.
Jonathan J
Cox Moderator
Cox is performing maintenance will be performed on the Cox email platform on August 12, between the hours of 12:00 a.m. - 9:00 a.m. ET.
Jonathan J
Cox Moderator
It is well past 9 AM ET and nothing has happened. In any case, it would be nice if Cox would inform us about such activities, preferably in advance, and their periodic progress in an easily accessible web page which would save us a lot of headache and wild goose chase. Otherwise whenever I have contacted Cox tech support, their standard reaction has been to suspect my setup, suggesting needless actions and causing frustration.
- @DavelnLV, I recommend sending us an email with your full name, address, and a brief description of this email concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
After all this you have to ask me that and what good is it supposed to do?
Anyway, here are some excerpts from the several chats I had with your tech support since last Wednesday.
>Since last night pop.cox.net has been timing out. Is it down?
<Am going to have this issue been looked into a bit further for you.
<I was advised that we have been doing a few mainatenace as we are having our email software being updated for you
>I see. Any idea when it will be over?
<I do recommend that you do give us until an hour tops to have the upgrade done then you cab retry sending out your emails again.
>I can do that. I wish it was mentioned in your outage report page.
<Yes within an hour time.
<I definitely do apologize for the inconvenience at this time.
We should have sent out full details that we are doing the upgrade for you.
<Yes this started on Tuesday so we do have customers with similar situation.
>Ah, so. So please let me know by phone when the issue is resolved.
In my case it started last night.
<Thank you.
>So will you let me know when it is fixed?
<Yes we will Dave, I can assure you.
>Good. I will count on that.As I had fully expected, total radio silence since then and no idea where things stand. If the previous similar episode is any indication, it may be weeks or even months before any results are seen.
I am also having issues with email connecting to pop.cox.net. Also, when I attempt to ping the "pop.cox.net" address, the ping fails with 100% packet loss.
It is currently 11:59 ET on 12-August, so this maintenance should have completed several hours ago. Is this not completed, or is there a new issue?
- @Sburroughs6, Are you able to access your email at cox.com? -Allan, Cox Support Forums moderator.
Yes, I can check email using the webmail on cox.net. I orefer to use my local email client, Windows Live, which was working fine yesterday, but not this morning. I have double-checked all my settings, everything is exactly like it was prior to the Cox maintenance window. I called support and they insisted on repeating all the checks I had already done, and decide the problem was with Windows Live, because they did not see any issues logged in their system for email servers. This is a ridiculous determination, sa the only change since yesterday was Cox did a mantenance Window. Given that I am not the only person today to be postying about this, obviously something is wrong on the email server side.
I have tried the same thing. I am no expert but my experience has been that ping only works with smtp.cox.net but not pop.cox.net. By the way, whenever I hear the word "upgrade" I habitually anticipate trouble.
