Poor latency and packet loss

Question

I am still having tons of latency and packet loss issues. I've had the techs out a few times, and they've replaced the wiring from the street to my home. As you can see, the latency is being introduced between my router and the first hop on the cox network. What should next steps be?&nbsp;

Host
%
Sent
Recv
Best
Avrg
Wrst
Last

192.168.1.1
0
601
601
0
0
4
0

10.77.0.1
0
601
601
6
28
1355
51

100.127.5.12
1
594
592
4
30
848
21

100.120.102.30
0
601
601
5
30
1356
33

langbprj01-ae1.rd.la.cox.net
0
601
601
11
36
1357
43

68.105.30.130
0
601
601
10
35
1372
55

ae1-br02-eqla1.as57976.net
0
601
601
12
42
1368
19

ampsonic · Answer

Isn't hop 2&nbsp;10.77.0.1, within the cox network, and where the latency is being introduced?&nbsp;

jonathanj · Answer

@Ampsonic

Are you able to bypass the router and run another test? If so make sure you reboot the modem once the router been disconnected.

Jonathan J                                   
Cox Moderator

ampsonic · Answer

Here is a new test with the router bypassed, as you can see the latency problem persists.&nbsp;

Host
%
Sent
Recv
Best
Avrg
Wrst
Last

10.77.0.1
0
570
570
6
49
1403
405

100.127.5.14
1
566
565
6
52
1689
410

100.120.102.34
0
570
570
6
52
1408
406

langbprj01-ae1.rd.la.cox.net
0
570
570
11
56
1396
407

68.105.30.130
0
570
570
12
56
1417
409

ae1-br02-eqla1.as57976.net
0
570
570
12
61
1437
391

be2-pe02-eqla1.as57976.net
0
570
570
12
58
1434
409

lax-eqla1-ia-bons-03.as57976.net
0
570
570
12
58
1435
409

24.105.30.163
0
568
568
13
74
2006
408

24.105.15.105
0
570
570
12
56
1432
406

jonathanj · Answer

@Ampsonic

Look worst when bypassing the router. Do you have another device you can use? If you're still getting the same results after please email your full name, and this link so we can check from this end. Send to cox.help@cox.com.

Jonathan J                                   
Cox Moderator

ampsonic · Answer

The issue is intermitent. Not as bad right now but still bad enough. Here is a MTR from a different machine (mac mini connected via ethernet)&nbsp;
 Host &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Loss% &nbsp; Snt &nbsp; Last &nbsp; Avg&nbsp; Best&nbsp; Wrst StDev
 1. erl.home.local &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 834&nbsp; &nbsp; 0.6 &nbsp; 0.4 &nbsp; 0.3 &nbsp; 1.7 &nbsp; 0.1
 2. 10.77.0.1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 834&nbsp; 122.1&nbsp; 42.7 &nbsp; 3.6 773.3&nbsp; 56.2
 3. 100.127.5.14 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 834 &nbsp; 29.9&nbsp; 43.7 &nbsp; 6.3 682.6&nbsp; 56.8
 4. 100.120.102.34 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 834 &nbsp; 39.6&nbsp; 44.1 &nbsp; 4.1 596.6&nbsp; 62.9
 5. langbprj01-ae1.rd.la.cox.net &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833&nbsp; 129.6&nbsp; 57.0 &nbsp; 9.2 503.8&nbsp; 70.5
 6. 68.105.30.130&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 33.9&nbsp; 54.4&nbsp; 10.9 474.6&nbsp; 63.2
 7. ae1-br02-eqla1.as57976.net &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 19.5&nbsp; 53.9&nbsp; 10.8 440.1&nbsp; 55.6
 8. be2-pe01-eqla1.as57976.net &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 21.7&nbsp; 50.1&nbsp; 10.4 634.4&nbsp; 57.6
 9. lax-eqla1-ia-bons-01.as57976.net &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 22.4&nbsp; 50.3&nbsp; 10.1 638.2&nbsp; 59.7
10. 24.105.30.149&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 20.1&nbsp; 49.1&nbsp; 10.1 977.4&nbsp; 65.5
11. 24.105.10.119&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0.0% &nbsp; 833 &nbsp; 55.0&nbsp; 51.6&nbsp; 10.5 449.4&nbsp; 60.8

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Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1	0	601	601	0	0	4	0
10.77.0.1	0	601	601	6	28	1355	51
100.127.5.12	1	594	592	4	30	848	21
100.120.102.30	0	601	601	5	30	1356	33
langbprj01-ae1.rd.la.cox.net	0	601	601	11	36	1357	43
68.105.30.130	0	601	601	10	35	1372	55
ae1-br02-eqla1.as57976.net	0	601	601	12	42	1368	19