Poor and unstable upload speeds
I live stream on Youtube and been having consistent upload speed issues. Doesn't matter what time of day or night it is either. This has been an ongoing intermittent issue where most of the time I ge...
Forum Discussion
To close the loop on this. A tech came out again about a week ago (last Wednesday) and verified everything was fine from the street to the house. She opened a ticket to the OSP for packet loss. Lo and behold I haven't had any issues with packet loss since.
Another tech showed up yesterday out of the blue, I assume in response to that ticket and looked at the traffic levels in the neighborhood and said there was congestion on the network and he submitted a ticket to split the lines (not sure the technical term), which would take some time.
Regardless, service is good enough for me at the moment as long as that giant loss doesn't return. For others experiencing this, you have to be persistent and keep calling for techs until its escalated or you get a good tech with connections on the engineering side (the last lady that came out said she was talking to some of her contacts and she was great).
Yep. I’m in the same boat as well. Issue has been going on for over a year now. This is my second case that is now with Cox corporate but they can’t provide answers. to be as big as Cox is their top of the line can’t provide answers and all they can do is, contact that area department to see what is going on. Drops and large packet loss several times a day. Tier 1 tech comes out, no problem, Tier 2 tech comes out, no problem. Even had a lineman here 6 months ago. Found a home that was putting noise on the line. Helped but not fixed. They will never believe you unless the issue happens when the tech is in your home with his equipment plugged in. If cox wasn’t the only high speed provider in my area I wouldn’t be here. But unfortunately they are.
- @Chasecole, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan Cox support Forums Moderator.
