Forum Discussion
ChrisJ2
3 years agoModerator
Hi, Mattlqx. I'm sorry for the issues with your connection. If there's an issue in the route, we can report the server if it's ours. If there's ingress on the upstream, we can address that. as well. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chrisj - Forums Moderator
mattlqx
3 years agoNew Contributor II
The issue started reoccurring again at 12:45pm and still continues now about 2 hours later. Sent a follow up email as well.
Not sure if this is helpful, but this is what the modem says at the moment.
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
5 | Locked | QAM256 | 807000000 Hz | 2 dBmV | 43 dB | 0 | 0 |
1 | Locked | QAM256 | 783000000 Hz | 2 dBmV | 43 dB | 152 | 419 |
2 | Locked | QAM256 | 789000000 Hz | 2 dBmV | 43 dB | 103 | 150 |
3 | Locked | QAM256 | 795000000 Hz | 2 dBmV | 43 dB | 155 | 395 |
4 | Locked | QAM256 | 801000000 Hz | 2 dBmV | 43 dB | 148 | 393 |
6 | Locked | QAM256 | 813000000 Hz | 2 dBmV | 43 dB | 169 | 415 |
7 | Locked | QAM256 | 819000000 Hz | 2 dBmV | 43 dB | 188 | 369 |
8 | Locked | QAM256 | 825000000 Hz | 2 dBmV | 43 dB | 130 | 431 |
9 | Locked | QAM256 | 831000000 Hz | 2 dBmV | 43 dB | 167 | 435 |
10 | Locked | QAM256 | 837000000 Hz | 2 dBmV | 43 dB | 206 | 416 |
11 | Locked | QAM256 | 843000000 Hz | 2 dBmV | 43 dB | 176 | 428 |
12 | Locked | QAM256 | 849000000 Hz | 2 dBmV | 43 dB | 197 | 416 |
13 | Locked | QAM256 | 855000000 Hz | 2 dBmV | 43 dB | 198 | 423 |
14 | Locked | QAM256 | 861000000 Hz | 2 dBmV | 43 dB | 183 | 456 |
15 | Locked | QAM256 | 867000000 Hz | 2 dBmV | 43 dB | 168 | 395 |
16 | Locked | QAM256 | 873000000 Hz | 2 dBmV | 43 dB | 129 | 190 |
17 | Locked | QAM256 | 879000000 Hz | 2 dBmV | 43 dB | 208 | 214 |
18 | Locked | QAM256 | 885000000 Hz | 2 dBmV | 43 dB | 153 | 209 |
19 | Locked | QAM256 | 891000000 Hz | 2 dBmV | 42 dB | 131 | 298 |
20 | Locked | QAM256 | 897000000 Hz | 2 dBmV | 42 dB | 151 | 349 |
21 | Locked | QAM256 | 903000000 Hz | 2 dBmV | 42 dB | 124 | 360 |
22 | Locked | QAM256 | 909000000 Hz | 2 dBmV | 42 dB | 56 | 148 |
23 | Locked | QAM256 | 915000000 Hz | 2 dBmV | 42 dB | 128 | 286 |
24 | Locked | QAM256 | 921000000 Hz | 2 dBmV | 42 dB | 6393 | 1487 |
25 | Locked | QAM256 | 927000000 Hz | 3 dBmV | 43 dB | 40423 | 22085 |
26 | Locked | QAM256 | 933000000 Hz | 3 dBmV | 43 dB | 14505 | 4667 |
27 | Locked | QAM256 | 939000000 Hz | 3 dBmV | 43 dB | 1415 | 2988 |
28 | Locked | QAM256 | 945000000 Hz | 3 dBmV | 43 dB | 2007 | 3134 |
29 | Locked | QAM256 | 951000000 Hz | 3 dBmV | 43 dB | 1976 | 4568 |
30 | Locked | QAM256 | 957000000 Hz | 4 dBmV | 43 dB | 1823 | 4873 |
31 | Locked | QAM256 | 963000000 Hz | 4 dBmV | 43 dB | 1820 | 5063 |
32 | Locked | QAM256 | 969000000 Hz | 4 dBmV | 43 dB | 1928 | 3997 |
159 | Locked | OFDM PLC | 300000000 Hz | 1 dBmV | 43 dB | 2184321574 | 47504 |
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
1 | Locked | SC-QAM | 17700000 Hz | 6400000 | 41.3 dBmV | |
2 | Locked | SC-QAM | 24100000 Hz | 6400000 | 41.0 dBmV | |
3 | Locked | SC-QAM | 30500000 Hz | 6400000 | 41.3 dBmV | |
4 | Locked | SC-QAM | 36900000 Hz | 6400000 | 41.0 dBmV | |
6 | Locked | SC-QAM | 12900000 Hz | 3200000 | 41.0 dBmV |
- ChrisJ23 years agoModeratorHi, Mattlqx. Thank you for the post. The uncorrectables on your modem log are not as telling as T3 or T54 level timeouts. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chrisj - Forums moderator
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