Pods frequently disconnect
Recently one or two of my pods frequently disconnect and I have to unplug/replug to restart.
Forum Discussion
Hi, HankS,
Sorry to hear you're having trouble with the Pods.
Please perform the following steps:
1) Confirm that the Panoramic Wifi Gateway is located in an optimal location for WiFi coverage, such as in the center of the home in an open area.
2) Review Pod placement to ensure that Pods 2.0 are placed approximately 20-30 feet from the gateway
3)Disconnect and then reconnect your WiFi devices to the Panoramic Wifi network.
Do the Pods appear offline in the Cox WiFi app? If so, do the following:
1) From the Cox Wifi app, tap Network.
2) From the Network section, select the Pod that is offline.
3) Tap Help Me Fix It.
Note: It may take up to two minutes for the Pod to update in the Cox Wifi app or web portal.
-Colleen
Forums Moderator
Sorry to hear you're having trouble with the Pods.
Please perform the following steps:
1) Confirm that the Panoramic Wifi Gateway is located in an optimal location for WiFi coverage, such as in the center of the home in an open area.
2) Review Pod placement to ensure that Pods 2.0 are placed approximately 20-30 feet from the gateway
3)Disconnect and then reconnect your WiFi devices to the Panoramic Wifi network.
Do the Pods appear offline in the Cox WiFi app? If so, do the following:
1) From the Cox Wifi app, tap Network.
2) From the Network section, select the Pod that is offline.
3) Tap Help Me Fix It.
Note: It may take up to two minutes for the Pod to update in the Cox Wifi app or web portal.
-Colleen
Forums Moderator
