Planned outage notification
Are residential customers notified of upcoming planned outages? I experienced a neat 24 hour outage yesterday (10/08/2023) in my area. Internet access is no longer a luxury rather in some instances...
Forum Discussion
Cox tech support stated it was a planned outage. I get marketing text notifications but not the outages.
Hi williampoling,
We do not currently have a system in place to contact customers when an outage is declared because not every customer in a service area is affected the same way when an outage occurs. Outage information and updates are always available when you log into your account at Cox.com or log in to the Cox app.
Cox is a 21+ BILLION dollar company and it can not figure out how to commucate to its subscribers?
Hi williampoling,
Thank you for reaching out to the Social Media Team and being a valued Cox family member. I work from home, so I know how important it is to have reliable internet service. I am happy to check your area status, Please reach out to us through Twitter or Facebook with your complete home address to get started, If you prefer, you may send us an email: cox.help@cox.com You may also use the Cox App: https://www.cox.com/residential/contactus.html
