Plan upgraded without my consent
I was chatting online with tech support to simply ask "how many devices should work with my current plan" after he told me 5, I said my connections are awful by just having two devices on wifi. I the...
Forum Discussion
I went into a Cox store to exchange my Contour box for a new one. I mentioned that I had the bundle (phone, cable, internet). The guy said they no longer do the bundles so I could drop the phone if I wanted. He went through all the options and what they would cost, and said I had until October 1 to decide if I wanted the "deal" option that came with a camera, but would require me to take in my phone capable modem and exchange for one that just does cable/internet. I took his card and left. Later that day, I got an email saying my plan had been changed to the camera deal option,per my request. I was like WTF? I called and was able to get that cancelled. Don't like this shady way they do things without consent.
- @SardonicJoanz
we really strive to provide a superior experience at each interaction and I'm truly sorry to hear that we've let you down. I want to make this right. Please send an email to our social media team, This will allow us to contact the agent supervisors for further review and coaching of the customer service agents involved. Include in the email your full name, complete address, date this occurred, and the agent's name if you have it. Our social media email address is cox.help@cox.com.
Jonathan J
Cox Moderator
