Plan upgraded without my consent
I was chatting online with tech support to simply ask "how many devices should work with my current plan" after he told me 5, I said my connections are awful by just having two devices on wifi. I then asked if adding the $13.00 equipment plan might help. I currently am doing the whole "I have my own router and modem" thing. He said yes, that would be a good idea, plus upgrade to higher plan, and then was given the total. I thought it was a potential total, but it turns out he just did both without me saying "yes, lets add the equipment and upgrade my plan-sounds good" didn't ask if thats what I wanted to do. He just did it. He said that the system he's using recommended it, so he just went with it....
I mean...what the hell?
Felt like someone saw me looking at a car and asking "how's the mileage"-- "oh it's excellent, so here are the keys. I already ran your credit and swiped your credit card for you."
How is this okay in anyway at all?