PING SPIKE but no ping spike if I use VPN
I have been cox for over 10 years now and I've had enough. About 6 months ago the ping in the game I have always played went up. For over 3 years the ping in that game had stayed the same but 6 months ago it had increased. I contacted cox and they said it all looks fine to them and no matter what I said, they said they dont see anything wrong with it. Clearly something is wrong because when I use VPN then ping drops and there are no packet losses or ping spikes. I have seen now that I am not the only one with the same issues and cox seems not to be doing anything about it. This is absurd. I want answers why this is happening espically now that I am paying way more for internet compared to what I was paying before. What good are all the download and upload speeds if you cant even have stable ping for gaming. For someone who has been loyal to cox I am unsatisfied with the cost and the service.