Paying for 300Mbps but only getting 100
Hi,
I have a Netgear CM700, which supports the Cox Ultimate package. However, I never seem to get more than 100Mbps down. I'm not sure what the issue is, but if I'm paying $100/month, I'd like to g...
Forum Discussion
This is Cox's fault and most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up some guy was able to squeeze the right information out of a technician. https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view The best thing we all can do right now is to file an FCC complaint like some people are saying and asking your neighbors who have Cox to file one too.
So we need to file complaints with the FCC because too many people are connected at one time? What are they going to do, cure covid and send everyone back to work/school? This is reality for right now. There are more people using the home internet systems 10x as much as they did 2 months ago. Between almost all kids at home gaming, parents working from home, families connected to online television/movie/streaming video nearly all day and most students now being forced to do homework online rather than in class, the network is pushed to the max. I can't enjoy my two favorite online games because the servers are over crowded which causes speed and ping problems for everyone. Accept the temporary reality and try to make the best of it.
True. Some people are just too selfish, decadent, spoiled for anything other than their own perceptive. If you don't like it, stop paying for it.
I see your point but I do gaming for a living and am paying nearly $100 a month for 150/10 service. If they don't offer me what I am paying for, why pay so much?? Other providers are not having the same issue, and if they are they are handling it well.
The problem is, Cox is charging customers the same premium prices, but is not providing the advertised internet speed. So if Cox is being transparent about it, then Cox needs to credit/compensate their customers like a partial refund. However, Cox is not doing this. They are instead, still taking customers' money at a premium price that is advertised while providing poor internet speed. You see what I'm saying? That is poor customer service and is outright stealing.
If I pay for the gigablast internet plan, and you provide me with the essential internet speed, then why am I paying for the gigablast price? This is the reality, and Cox needs to own it up and partially refund their customers' money automatically to those who are affected. You can find out if you are affected by seeing a "temporary outage" message in your Cox account. As of right now, if you don't complain they won't credit you. So all those customers out there who aren't aware of the situation and aren't complaining are getting their money robbed.
