Done... the email is in your inbox.
By the way..
Another Tech showed up yesterday. He said he had never seen a gigablast modem before and couldn't understand why the modem itself appeared to be limiting output to local network to 200 megs or lower. He said he was a subcontractor. Cox didn't "escalate" this issue to their best and most familiar with the equipment (again) -- even though I was promised they would on the phone.
By end of the tech's visit, nothing has changed other than my yard is now torn up and my internet speeds are slower than ever. The tech (yesterday's) said he thinks that modem is not compatible with my neighborhood. He showed me the work order that was annotated "CUSTOMER PROVIDED EQUIPMENT CAUSING SLOW SPEEDS" or words to that effect. The only equipment I have is equipment Cox has provided. Your tech's diagnostic equipment shows the issue is on the modem and street side.
If I were to throw a party and invite all the tech's that have been to my house over the last month, the house would be full. Of the techs sent to the house for this problem... NONE have been cox employees... only subcontractors.
This is why I will likely cash in my 35 year relationship with cox for verizon FIOS... You guys have not taken problems seriously and the only people doing their job are in your billing department since they are still collecting $300/month from me regardless of if your service works.
Sigh.
