Forum Discussion
I'm sorry to hear you're experiencing any connection loss of 2 of the 3 pods throughout the day. I understand it is a short time between the drops for these two pods. How far are these pods from their current location and do you see improvement if they are closer (within 20 feet)?
If it is only the Pods that lose connection, then perhaps these steps may help for the best signal strength:
Ensure Pods are visible and not blocked by furniture or other large objects.
Avoid placing Pods near mirrors, in bathrooms, or around large appliances.
Picture a line between the Pods and be sure there are no metal objects in between.
Cox recommends a maximum of three Pods per household.
Pods increase congestion in MDUs.
Dustin
Cox Support Forum Moderator
Good evening Dustin,
All pod units are visible and not blocked by furniture or any other large object. Both pods that go offline are within 20 feet of each other and where I connect with them. This usually makes it so that when one goes down, I automatically reconnect to the other, but when they both go down at once, that solution isn't available. It's been happening just as frequently now even with the manual restart and unplugging/wait/re-plugging cycle.
The pod units themselves all are pretty hot to the touch which leads me to think that perhaps the heat is affecting them but I can't seem to get them to cool down when they're in use and plugged in. I would think that they have some sort of cooling function built in to them but I'm unsure. Conversely with a larger portion of people staying home due to the uncertain times, do you think that perhaps it's a combination of the internet usage and pods?
When time permits,
- CrystalS5 years agoFormer ModeratorHello Rozmdan,
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
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