Forum Discussion

yl2020's avatar
yl2020
New Contributor
5 years ago

Panoramic Wifi connectivity issues with laptop only

I just installed the Panoramic device and Cox internet at home. The WIFI works well with other devices but not with my laptop. My laptop is Dell XPS15 and it doesn't any problem connected to other WI...
connection issues
internet
laptop
Allan's avatar
Allan
Moderator
5 years ago
@yl2020, Do any of your other devices experience this issue? Also, when it happens, does your Dell laptop still see the wireless network? If so, do you get any error messages? -Allan, Cox Support Forums Moderator
yl2020's avatar
yl2020
New Contributor
5 years ago

I searched the forum and found another person had this problem before but I didn't see how he/she fixed that. Thank you for your help.

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    If not connected to it already, you may want to try connecting to the 5Ghz network with this computer as the 5Ghz network would usually be less susceptible to wifi interference.

    Brian
    Cox Support Forum Moderator
    • yl2020's avatar
      yl2020
      New Contributor
      5 years ago

      Hi Brain, thank you very much for your response. It seems that it's connected to 5G network. And it's the default choice of the laptop when it's connected to the WIFI. There's no choice for me to choose the 2.5 Ghz one.