Packet loss, T3 timeouts, etc
Ever since a service outage in my area (92024) last Friday, I've been experiencing 8-20% packet loss. After a lot of home troubleshooting, I determined this was definitely related to something that was done in the area. Long story short, my modem would show a combo of T3 timeouts, dynamic window range violations, etc. All levels are within spec after I removed an amp that was pushing the downstream to over +15dBmV after the service.
A senior tech came out and found a few things:
- My old amp, now removed, was out of spec for a recent split they did in the neighborhood + some new frequencies. He removed and replaced it.
- However, he kept my cable modem OFF of the amp and only used the amp for the TVs. He said the direct line to the modem was all green.
- Upon leaving, he said he saw no T3 timeouts from his tests, etc.
- He also said I need to get used to 5-10% packet loss in the area while they deal with usage, splitting, etc.
Well, I went back to my modem and see T3 timeouts again, DRW again, and packet loss continues at 4-8% - which is outside of a usable range for real time services.
What should my next steps be? Am I just living with this while COVID lockdowns clear up?