Response from the cox.help e-mail:
"At this time, our techs are currently aware of a noise issue that is causing packet loss in your general area. Our techs are working on resolving this issue as quickly as possible"
I asked for more info but all I really got was
" This is a recent issue that was reported. I show we made some changes on the outside to help fix this issue. The escalation is currently still open and there are no updates showing at this time."
and
"For plant-related issues, we do have to get a tech out to verify the service from the home to our plant. They usually escalate the issue over to the plant group. We do have a group that monitors the plant as well and may open a ticket if they do see an issue going on in the area. Sometimes if the issue is intermittent, it may be hard to find as well."
I'm not sure what they mean when they refer to a "plant", but I'm guessing it's referring to a node or a set of nodes
The "plant" is basically everything that is owned by Cox and not on your property. Nodes, amplifiers, fiber converters, CCAP, etc.
