Jesus H Christ! This is exactly what is happening to me. Ive had the tech out 2 times now - he came today, and he took a foam thing out of one of my totally new lines and said he corrected the other tech's lazy work., and did some tests and said we were good. Of course, it was running perfectly when he ran his tests. As soon as the van pulled away the internet dropped. I am using the dual panoramic modem/router combo. The signal is killer when its on, but about every 10-20, 30-60 minutes - it varies, but more often 5-10 minutes.For some reason even though i have it set to connect automatically, but after it drops it won't reconnect. I found that if I keep the "change adapter settings" that is within the "Networking and Sharing" section up, that I can disable the wireless, then immediately enable it and I am hooked up to th saved network. I have uninstalled, updated, including but not limited to upgraded to w10 (after all updates no change) and back to w7, done all cox initiated, and otherwise troubleshooting steps ad nauseum. Blah, blah, blah. So I am feeling you man. I thought for nsure it was a bad connector but now after 2 tech visits and all new lines qand equipment I am still dropping internet. It is about to cost me a job now. i AM ALREADY -$1,100 in lost wages due to waiting for techs. Please hmu or text xxx-xxx-xxxx wi the answer. Please have mercy and do that and anytime you come to Vegas I will show you a good time.
Edit by moderator: Removed phone number to protect privacy.
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I didn't think a company as big as Cox could possibly have such a problematic service, and was appalled at how poorly trained their techs are. Half of my laymen friends are more knowledgeable than these techs. The only high point was that the 2 tech visits weren't billed to me, as Cox absorbed it. SOMEONE PLEASE PROVIDE A REAL, VIABLE SOLUTION!!!!
One time I called cox to complain about packet loss.
The guy on the phone asked
"A packet? Like from Amazon?"
..........And that's the last time I spoke to tier 1. If you want someone who knows what they're talking about, you gotta get to tier 2.
The real solution is going to be switching to DSL until cox gets a handle on their network. Or spend countless hours on the phone until you finally talk to someone who will do more for you than read a *** script.
Unfortunately the answer is most likely "someone near you is feeding noise into the line and cox needs to disconnect them". I had to go through an absurd number of calls, we're probably talking over 40 hours of me on the phone to cox, to get them to check all the other taps in my neighborhood and check the node.
If you're experiencing something like this, call cox and tell them to put a 72 hour monitor on your line. Demand to talk to supervisors. Demand credit for every day this has been happening since the first time you called in.
What finally worked for me is getting in touch with a supervisor, then telling that supervisor I was going to call the FCC and let them know cox is failing to maintain their hardware and lines. And the FCC really doesn't like that. A few days later a field supervisor started handling my case. Took a while to fix, but it happened.
My issue has also been fixed again today. Get in touch with a supervisor in tier 2. Be nice, but at the same time let them know that the way they're failing to maintain their lines would make the FCC VERRRYYYY unhappy with them. Money is the only thing these buttholes understand, so when you threaten to sic the FCC on them, their ears perk right the hell up.