Packet Loss in Montecito, California
I've had Cox in Montecito for 3 years. The first 2 years - zero problems. The last year, dramatic packet loss.
This week I decided enough is enough and started troubleshooting. I plugged a laptop directly into the cable modem and ran a ping to google.com overnight. I'm seeing 2-3% packet loss consistently. So, it's not my router. It's definitely Cox. I've performed countless 'Modem Resets' to no avail.
Modem I have: https://amzn.to/3hT4feE, Motorola MB8600 DOCSIS 3.1 Cable Modem
Wondering what my options are?