Packet Loss, Gaming, VOIP problems
https://drive.google.com/open?id=1mN-M6wjHgDxhlhSNRkFWoqXjmOeYOypb
I have been experiencing poor performance with video calls and online gaming. I ran EMCO Ping Monitor and saw a trend where my...
Forum Discussion
I'm a little confused by the date you've collected. It appears you're testing the connection to the router and not the Internet. Can you try testing from a different device and see if you still experience problems?
-Chris
-Chris
Hi Chris, there are 5 tests in the document. I include a test to the router to establish that my LAN is solid. The other 4 sites (cox.com, yahoo.com, cloudflare.com, and google.com) show that they're all equally bad.
- Hi Archath, to better understand the issues you're having, can you please email us hard-wired traceroutes and/or PingPlotter results to the gaming servers that you're having issues with? We can be reached at cox.help@cox.com. We will need to view each hop on a hard-wired connection, to determine if the latency or packet loss is occurring on our network. Fluctuations in latency within connecting networks outside of Cox’s network is generally something that we do not support. -Kevin M. Cox Support Forum Moderator
Chris, I am in Scottsdale AZ and my ping plotter looks exactly the same as yours. Its over sold and saturated nodes that Cox is refusing to split or take any action on. Since Cox has a monopoly in Scottsdale on broad band we are screwed without support from the FCC. I highly encourage you to fill this out and help drive a resolution to the Scottsdale and other Arizona problems that have existed for over two years now. https://consumercomplaints.fcc.gov/hc/en-us/signin?return_to=https%3A%2F%2Fconsumercomplaints.fcc.gov%2Fhc%2Fen-us%2Frequests
