Packet Loss. Gaming Impossible. Verizon Hotspot Better.

I'm starting to believe it is time for a change in ISPs. Cox has proven that it is incapable of tending to their customers with urgency and full understanding of their own products. Half of the employees I come into contact with are incompetent. How can a company hire so many employees that have no understanding of what is wrong with their customers' internet connections. Clearly I am not the only one with such an experience because I read these forums DAILY to see if anyone has found a solution. As of now it appears the only solution is to give up on Cox entirely. There have been too many instances where I see people state their problems directly and a Cox employee or BOT provides the customer with a circus act. 

Resetting your router, Upgrading your services, and replacing your entire home network will not fix any issues with Cox. 

I have done all of these as directed via Cox Communications. I have even installed a brand new Netgear/Nighthawk combo router into my home and have yet to experience the connection speeds and consistency I was promised by Cox when I signed my initial contract. Cox says that it cannot handle the amount of people working from home, but the truth is Cox was already on the bubble prior to the Pandemic. These issues persisted even when I moved to an entirely different (& newer) apartment complex.

For all of the people on the west coast experiencing these issues, this is also occurring on the east coast. Cox needs an entirely new system that can handle the traffic other ISPs have BEEN able to handle. The prehistoric system Cox is using clearly doesn't benefit customers, all it does is trick you to pay more for the same exact issues.